Take control of your chargebacks and disputes

Worldpay can identify pending disputes and resolve them before they escalate, helping sellers, issuers and acquirers collaborate effectively. Defending disputes is a complicated and time-consuming process. If they do escalate, Worldpay's innovative defense services can challenge the claim and recover revenue on your behalf with a fast, forensic and AI-optimized approach. Our dispute management products include effective chargeback monitoring and defense services.  

Yes. With Disputes Deflector, you can act earlier – before a dispute becomes a chargeback. This proactive solution monitors customer claims in real time and alerts you sooner in the chargeback lifecycle. That gives you the chance to resolve the issue directly with the customer – and stop a chargeback before it happens.

By reducing the number of chargebacks, Disputes Deflector helps you save time, recover revenue and protect your bottom line.

If you want Worldpay to handle disputes on your behalf, you can use Disputes Defender. From prevention to re-presentment, our dual layer approach drives more revenue recovery and proactively reduces your chargeback volume. 

Disputes Direct API gives you control to flexibly manage your chargebacks through an API, so you can increase operational efficiencies while decreasing costs. 

Yes. The Worldpay Disputes Portal puts you in control – giving you a single place to receive, manage and respond to chargebacks.

You can track disputes, submit evidence and automate responses – all through one streamlined platform. With enhanced reporting and real-time access, it’s easier to stay ahead and reduce manual effort.