Get your copy of the 2026 Merchant Insider Report
Global insights shaping the future of software
Global
Insights from 1,500+ global businesses show a market moving fast—embedded payments are now expected; capability gaps are driving churn risk, and security and fraud protection dominate every software decision.
North America - coming soon
With verticalization accelerating and switching risk at an all-time high, platforms must deliver flawless, industry-specific payments and proactive support to retain and grow their base.
United Kingdom - coming soon
Integration (not payments alone) is the real battleground. Platforms that can’t deliver seamless workflows, reliable onboarding, and industry-specific capabilities will lose customers as merchants demand simplicity, trust, and software that “just works.”
Australia - coming soon
Merchants are losing patience with fragmented, slow payments—most are ready to switch for better control, visibility, and speed, putting pressure on platforms to deliver fully integrated, transparent, industry- specific payment experiences.
The definitive read on merchant expectations
