PODIATRY BUSINESS GIVES THE BOOT TO COMPLIANCE CONCERNS

Worldpay’s SaferPayments Managed Program Helps 381 Footcare with its PCI DSS Obligations

381 Footcare is a fast-growing podiatry business based in Timperley Village, located southwest of Manchester, England. The busy practice has experienced quadruple growth over the last several years and offers its customers a comprehensive list of services ranging from sophisticated gait analysis to simple nail cutting.

The six associate podiatrists at 381 Footcare have a wealth of experience in treating an extensive array of conditions that affect feet and the lower limbs. They care for patients at their clinic and also provide at-home services for clients in several nearby towns.

With patients ranging in age from two to 106, each podiatrist at 381 Footcare specializes in certain aspects of podiatry including nail surgery, verruca needling, sports podiatry, elderly care and routine treatment plans, among others. Additionally, the practice treats referrals from general practitioners and other healthcare professionals.

Worldpay – the only option

According to Andrea Hunt, clinical director at 381 Footcare, when it came to deciding who to partner with regarding the firm’s payment processing needs, Worldpay was her first and only choice.

“At my previous business, I had nothing but very good experiences with Worldpay and never had any issues in more than 10 years of using them,” she says. “Because of that positive history, we’ve been a Worldpay customer since the start of this business back in 2016.”

Easy to use

At 381 Footcare, the clinic’s reception staff takes payments face-to-face at the point of sale as well as over the phone, so having an efficient, straightforward system for the business is important.

“Worldpay is simple to use and makes the entire payments process stress-free for all,” Andrea notes. “If we ever do have a question or an issue, it gets promptly taken care of by a member of the Worldpay team.”

SaferPayments Managed eases PCI DSS compliance process

381 Footcare relies on Worldpay’s SaferPayments Managed program to comply with the mandated Payment Card Industry Data Security Standard (PCI DSS).

The PCI DSS is a set of global industry security requirements that provide a baseline of technical and operational standards designed to ensure that all organizations that accept, process, store or transmit credit card information – regardless of size or processing volume – maintain a secure environment and protect all payment data.

SaferPayments Managed includes phone support from the highly knowledgeable Worldpay PCI DSS team, robust cybersecurity tools, scanning support and dedicated personnel who provide step-by-step guidance through the annual compliance reporting and renewal validation procedure.

“Any time we have a conversation with our Worldpay SaferPayments Managed representative about PCI DSS, it’s always a very efficient phone call,” says Andrea.

Worldpay Dashboard

Andrea and team also use the Worldpay Dashboard to access a complete view of their business and payments activity, allowing them to interact with assorted information and data in real time, from card sales to settlements and invoices.

“It’s very easy for us to trace a payment if a customer ever has a query in that area,” observes Andrea. “By partnering with Worldpay, it also gives us reassurance that our payments are secure as we haven’t experienced any fraudulent activity.”

Andrea divulges that she has been approached by other companies offering her various incentives to change her payments processing vendor. “After research and looking into the figures, I haven’t found a more efficient provider yet with the reliability and customer support offered by Worldpay.”

Impact

As a longtime customer, 381 Footcare relies on Worldpay for real-time, business-impacting data, payments efficiencies and dedicated, step-by-step assistance with the PCI DSS compliance process.