Complaints Data
Worldpay (UK) Limited provides countertop, portable, mobile and contactless card machines for UK-based merchants, from large corporates to small and medium-sized enterprises (SMEs/SMBs) and micro merchants.
Worldpay (UK) Limited is authorised to provide payment services and regulated by the FCA for the credit-related activity of consumer hire as we hire out card machines to our customers.
We are dedicated to helping customers prosper so we take all feedback from our customers very seriously and we are committed to adhering to the FCA Dispute Resolution (DISP) rules that apply to parts of our business.
Around 300,000 UK businesses count on us to deliver a reliable, secure and quality service. We have a dedicated Complaints Team who work to understand customer complaints, fix root causes and rebuild customer relationships.
The FCA DISP Rules require us to report complaint numbers in relation to consumer hire activities. Externally reporting details of the complaints we receive enables us to provide greater transparency to all our customers.
In the first half of 2019, we received a total of 645 complaints relating to credit-related regulated activities.
That’s 4.9 complaints per 1000 live accounts.
Firm name: Worldpay (UK) Limited
Group: Worldpay
Other firms included in this report (if any): None
Period covered in this report: 01-Jan-19 up to and including 30-Jun-19
Brands/trading names covered: Worldpay (UK) Limited
|
Product/service grouping |
Number of complaints opened by volume of business |
Number of complaints opened |
Number of complaints closed |
Percentage upheld |
|
Credit Related |
4.9 per 1000 accounts |
645 |
640 |
56.72% (363) |
In the second half of 2018, we received a total of 638 complaints relating to credit-related regulated activities.
That’s 5.2 complaints per 1000 live accounts.
Firm name: Worldpay (UK) Limited
Group: Worldpay
Other firms included in this report (if any): None
Period covered in this report: 01-Jul18 up to and including 31-Dec-18
Brands/trading names covered: Worldpay (UK) Limited
|
Product/service grouping |
Number of complaints opened by volume of business |
Number of complaints opened |
Number of complaints closed |
Percentage upheld |
|
Credit Related |
5.2 per 1000 accounts |
638 |
646 |
55% (355) |
In the first half of 2018, we received a total of 503 complaints relating to credit-related regulated activities. That’s 4.01 complaints per 1000 live accounts.
Firm name: Worldpay (UK) Limited
Group: Worldpay
Other firms included in this report (if any): None
Period covered in this report: 01-Jan-18 up to and including 30-Jun-18
Brands/trading names covered: Worldpay (UK) Limited
|
Product/service grouping |
Number of complaints opened by volume of business |
Number of complaints opened |
Number of complaints closed |
Percentage upheld |
|
Credit Related |
4.01 per 1000 accounts |
503 |
500 |
56% (280) |
In 2017, we received a total of 726 complaints relating to credit-related regulated activities.
That’s 4.97 complaints per 1000 live accounts.
Firm name: Worldpay (UK) Limited
Group: Worldpay
Other firms included in this report (if any): N/A
Period covered in this report: 1 January 2017 – 31 December 2017
Brands/trading names covered: Worldpay
|
Product/service grouping |
Number of complaints opened by volume of business |
Number of complaints opened |
Number of complaints closed |
Percentage upheld |
|
Credit Related |
4.97 per 1000 accounts |
726 |
725 |
33% |
In the second half of 2016, we received 333 complaints relating to credit-related regulated activities. To put that into context, that’s 2.48 complaints per 1000 live accounts.
Firm name: Worldpay (UK) Limited
Group: Worldpay
Other firms included in this report (if any): N/A
Period covered in this report: 30 June 2016 – 31 December 2016
Brands/trading names covered: Worldpay
|
Product/service grouping |
Number of complaints opened by volume of business |
Number of complaints opened |
Number of complaints closed |
Percentage upheld |
|
Credit Related |
2.48 per 1000 accounts |
333 |
333 |
23% |