Springer Nature

Springer Nature turns to Worldpay to help decrease costs and optimize e-commerce payments

Springer Nature is a global academic publishing company formed in 2015 through the merger of Nature Publishing Group, Palgrave Macmillan, Macmillan Education and Springer Science+Business Media. With roots that stretch back to the mid-1800s, the company publishes a wide range of respected and acclaimed scientific, technical and medical content – including journals, books and online resources.

Notable publications include the multidisciplinary journal Nature, and the popular science magazine Scientific American. Springer Nature is also a signatory of the SDG Publishers Compact, supporting the achievement of the United Nations' Sustainable Development Goals.

Springer Nature primarily serves a wide range of customers in the academic, scientific, professional and educational sectors, including: researchers and scientists, academic institutions, educators and students, healthcare professionals, corporate and government organizations, publishers and media professionals.

Headquartered in Germany, the global company operates in over 40 countries, and has more than 9,400 employees.

Longtime relationship

The Springer Nature-Worldpay affiliation began almost 20 years ago with some webshops.

According to Vipin Arora, global program management, at Springer Nature, “Since that time, with our full expansion into e-commerce, Worldpay has helped us provide our customers with efficient, end-to-end payment solutions. Worldpay’s global reach and support for multiple currencies and payment methods allow us to easily cater to a very diverse audience.”

Online payments

Springer Nature primarily operates in the e-commerce space, given its focus on providing access to digital content such as journals, books and educational resources. Additional online payments capabilities are integrated into their e-commerce platforms to enhance accessibility and support transactions via mobile devices, along with support for recurring billing for journal and product subscriptions.

Data-driven decision making with Worldpay’s Global Payments Report and Pazien solution

According to Vipin, insights gleaned from Worldpay’s comprehensive annual Global Payments Report have guided Springer Nature in understanding evolving customer preferences, enabling them to refine their payment strategies for better customer retention and conversion.

Springer Nature also leverages Worldpay’s Pazien advanced payments analytics platform to automatically gather all processor, acquirer and gateway reports and break data down into actionable insights. With Pazien, businesses like Spinger Nature can optimize authorizations, reduce the impact of chargebacks, reconcile payments effortlessly and identify trends.

Additionally, the company utilizes Worldpay’s Revenue Boost offering – a fully-managed optimization solution that maximizes conversion rates at the lowest possible cost.

Benefits of working with Worldpay

Vipin says that, from Springer Nature's perspective, using Worldpay’s payment solutions and services have offered the company a range of valuable benefits and experiences that have positively impacted their e-commerce and payment operations, including seamless global reach, localized payment methods and enhanced security and fraud protection.

“Worldpay’s advanced fraud detection systems have reduced chargebacks and ensured customer trust, which is critical for academic and institutional transactions,” he notes. “Furthermore, with Worldpay’s proactive guidance, we can swiftly adapt to and navigate the always evolving payments regulations landscape.”

Expert relationship management and support lauded

Vipin also points out that, “Our Worldpay relationship manager has been instrumental in understanding our unique needs and tailoring payment solutions that align with Springer Nature’s publishing and subscription-based business model. The regular updates and strategic recommendations we receive from Worldpay have immeasurably helped us anticipate industry trends and adapt effectively, ensuring we stay ahead of what our customers are looking for when it comes to how they want to pay.

“The overall exceptional support and responsiveness of the Worldpay team has ensured swift resolution of any technical issues we may have encountered with no downtime – greatly enhancing the customer experience,” he continues. “Worldpay’s proactive, collaborative problem-solving approach to identifying and addressing potential challenges before they escalate has proven invaluable to us.”

Closing thoughts

In summarizing his impressions, Vipin enthuses, “We’ve had a fantastic and overwhelmingly positive experience working with Worldpay as our payments processing partner. One of the standout reasons we continue our collaboration is the exceptional support provided by their relationship management team. From day one, they’ve taken care of every detail, ensuring that our needs are met promptly and efficiently. Their proactive approach has made a significant difference in streamlining our payment processes.

“We highly recommend Worldpay for any business looking for a comprehensive, global payments solution with outstanding support.”

At a glance

Objective

Partner with a payments company that provides global reach, localized payments methods and enhanced security and fraud protection.

Worldpay solutions

Enterprise Payments Capabilities; Global Payments Report; Pazien; Revenue Boost

Impact

• Improved authorizations
• Tailored payment solutions that align with subscription-based business model
• Maximized conversion rates at the lowest possible cost
• Refined payment strategies for better customer retention

“We’ve had a fantastic and overwhelmingly positive experience working with Worldpay as our payments processing partner.”

Vipin Arora, Global Program Management, Springer Nature

Note: Not all products, solutions or capabilities mentioned in our client stories are available in all geographic regions. Please consult your relationship manager or customer care (existing customers) or sales (prospects) for more information.