Radius Media Group

Direct marketing firm relies on Worldpay for solutions that meet their clients' payments needs

Radius Media Group is a subscription commerce company that specializes in a variety of marketing services, including product distribution, loyalty solutions, offer development, campaign and vendor management and business development and strategy.

Founded in 2008, the company facilitates approximately half a million payment transactions annually for top businesses in the e-commerce and mail order-telephone order (MOTO) space.

The clients who Radius Media Group serves span elite brands in the magazine publishing, airline, hospitality, banking, retail, catalog, teleservices and home services industries.

A history of partnership

According to John Mitchell, a partner at Radius Media Group, "Our more than 12-year relationship with Worldpay really helps us handle increased market demands and improve our bottom line. Worldpay is best-in-class ─ they really are a good partner.

"Changes happen fast in the payments industry," John continues, "and we value Worldpay’s expertise as well as the company's 'always there' accessibility. It’s important for us to get answers to our questions quickly, and Worldpay’s relationship managers make that easy."

Keeping the revenue flowing

From enhancing revenue and driving repeat purchase activity to acquiring and retaining customers, Worldpay enables Radius Media Group to meet its customers’ needs.

Specifically, Worldpay's Account Updater helps ensure customer payment details are up-to-date so recurring payments can occur without interruption. By minimizing service interruptions and reducing declined authorizations, Account Updater is an effective tool for driving customer retention and improving customer satisfaction.

Education and guidance appreciated

In addition to being a good payments partner, John also explains how much he appreciates that Worldpay excels in proactively providing him with education and guidance about various regulatory changes, compliance issues and best practices for merchant processing that he needs to stay ahead of.

At a glance

Objective

Provide a secure solution for recurring and card-on-file billing.

Worldpay solutions

SMB Payments Capabilities; Account Updater

Impact

Minimized service interruptions, reduced declined authorizations, increased customer retention and improved customer satisfaction.

• 25% growth year-over-year

"Worldpay is best-in-class ─ they really are a good partner."

John Mitchell, Partner, Radius Media Group

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