Caribbean Airlines

Caribbean Airlines experiences significant operational improvements with help from Worldpay

Caribbean Airlines is the state-owned airline and flag carrier of Trinidad and Tobago and Jamaica and operates more than 600 weekly flights to destinations in the Caribbean, North America and South America.

What did they need?

The carrier sought an expert in airline payments to help them manage their costs and reduce risks. They also needed a trusted payments advisor to understand their challenges, optimise their processes and grow their payments network to reach more customers worldwide.

Very impressive results: More than £1m in savings

When Caribbean Airlines partnered with Worldpay to optimise their operations, reduce chargebacks and improve payments to reach more customers, the results were nearly unbelievable.

The carrier experienced an 8-10% increase in their global acceptance rate, a 50% decrease in fraud ratios and realized more than £1 million in savings.

Here's how it was done

Redefining processes

Worldpay held payment optimisation workshops at Caribbean Airlines' headquarters to understand their challenges and help implement best practices for more efficient fraud management.

Best-in-class tools

Caribbean Airlines uses Worldpay’s Disputes Portal, a real-time, all-in-one chargeback management system that provides proactive defense and enhanced reporting ─ plus allows all of their teams to organise and prioritise chargeback workflow internationally, across all time zones.

Efficient fraud prevention

Worldpay’s dedicated airline chargeback team defends Caribbean Airlines against a large number of chargebacks even before they reach the airline’s fraud team.

Real-time data analytics

In addition to seamless payments processing and chargeback management, Worldpay supports Caribbean Airlines with real-time data analytics packed with actionable insights to help them make informed decisions and optimise their operations.

A trusted advisor

As their trusted payments partner with decades of extensive experience in the airlines industry, Caribbean Airlines looks to Worldpay‘s guidance to help them make the right choices as they grow.

At a glance

Objective

Manage costs and reduce risks.

Worldpay solutions

Enterprise Payments Capabilities; Disputes Portal

Impact

• 8-10% increase in global acceptance rate
• 50% decrease in fraud ratios
• Realised more than $1 million in savings
• Optimised operations
• Reduced chargebacks

"Worldpay is a trusted advisor and partner to Caribbean Airlines. They provide us with industry experience and fresh ideas."

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