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The C-suite’s guide to authorisation rates
John Winstel SVP, Optimisation Product Management
Why CFOs and COOs should treat authorisation rates like margin or cost of acquisition – and how small gains can unlock millions in revenue. (Part 5 of 5)
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As omnichannel experiences improve, it’s time for merchants to level up – again
Which technologies will move the needle for retailers wanting to perfect unified commerce?
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Between a bot and a hard place
Agentic commerce could transform shopping – but unless it resolves key paradoxes, it risks collapsing under its own weight. (Part 8 of 10)
By Guy Lough
Mehr erfahrenOptimisation goes beyond approvals
By Jason Harding
Improving authorisation rates is just the beginning. True payment performance comes from optimising every step of the transaction journey. (Part 4 of 5)

Cancellations don’t have to be the end
By Ken Houseman
When handled well, they can leave a lasting positive impression that strengthens customer trust and loyalty.